All of our products including but not limited to the Chocolate, Wafers, Drinks, Chips and Cereal has all been thoroughly inspected. Ensuring the quality of all our products, unfortunately we do not accept Returns or Refunds, we do offer exchanges of either equal or lesser value. This ensures our operations will remain normal, you can also contact us on our phone number or email address to ensure quality is up to par. Thank you for choosing Los Roques VZLA Market, where we provide Venezuelan Treats to Southern California.